At TomEMoffatt.com, I want you to be happy with every book, ebook, or T-shirt you order. If something’s not quite right, I’ll do my best to sort it out.
Print Books (New Zealand Orders)
If you’ve ordered a book directly from me in New Zealand, I’m happy to offer a refund, exchange or replacement if:
• The book arrives damaged
• You received the wrong item
Please note: Most books sent within NZ are personally signed and often include the reader’s name. Because of this, I can’t offer refunds or exchanges on personalised books unless the issue was my fault (e.g. a damaged or incorrect item).
If you’re not sure whether your book is eligible, just get in touch and we’ll work it out.
You’ll need to return the book in its original condition (unless it arrived damaged), and return shipping costs are your responsibility.
Print Books (International Orders)
If you ordered a print book and live outside of New Zealand, your book will have been printed and shipped by BookVault. I’m still your point of contact, though! If something goes wrong—like a damaged book or delivery issue—email me or use the contact form and I’ll follow up with them for you.
Ebooks and Audiobooks
Ebooks and Audiobooks are delivered instantly via BookFunnel. As these are digital files, they can’t be returned. However, if you’ve had trouble accessing your ebook or downloaded the wrong file by mistake, please let me know. I’ll do my best to help or replace the file where appropriate.
T-Shirts & Merchandise
All merchandise is sold via Threadless. If you’ve got an issue with a T-shirt or other item, you’ll need to go through the Threadless return process. You can find their policy and support options directly on their site. If you’re stuck, I’m happy to point you in the right direction.
How to Request a Refund or Return
If you need help with anything you’ve ordered from me, please reach out via:
• Email: TomE@writelaugh.com
• Contact form: https://tomemoffatt.com/contact/
Please include your order details and a quick description of the issue. A photo can help too, if something’s damaged.
Processing Time & Refund Method
Refunds and replacements are usually sorted within two weeks of your request being received. Refunds can be sent via bank transfer (NZ only) or PayPal.
Final Notes
• Personalised books (signed with the reader’s name) can’t be returned or exchanged unless there’s been a mistake or damage.
• Return shipping costs are covered by the customer.
• Exchanges are possible if the item isn’t personalised and there’s a good reason.